Ubiquitous access to information has led to a steady yet dramatic power shift from retailers to consumers, bringing pressure on retailers to reinvent traditional & online retail business models that are innovative, agile, competitive, and enable new ways of driving revenues. Such a rapidly evolving business environment requires retailers to straddle the traditional and digital paradigms seamlessly to sustain and thrive in the hyper-competitive space. The sector needs agility and flexibility to handle customers 24×7 and ensure that they get personalized shopping experiences. We have leveraged the Cloud, Machine Learning, AI, Microservices, and APIs to help retailers anticipate customer needs through data analytics-led insights and seamless omnichannel interactions.